Welcome to Total Drain Care

We are a family run business with over 20 years experience in the drainage industry.

The work is undertaken by the owners of the business and a few carefully selected staff; because of this we ensure that quality standards are maintained at all times, that we meet the required deadlines and exceed our customers expectations.

Our primary focus is on specialised drainage works, repairs and CCTV surveys and reports.

About Our Customers

We have a wide range of customers from different industry sectors:

  • Other drainage companies - use our services for specialist work when they dont have the staff expertise or the required specialist equipment. (Testimonial)
  • Drainage companies - use our company as a reliable and quality assured sub contractor when they have a very high demand.
  • Chartered surveyors - we undertake CCTV camera surveys and produce inspection reports on DVD for their client base. Following the investigation we then undertake the necessary remedial works as required. (Testimonial)
  • Civil Engineers - We undertake all types of work for the construction industry. This includes excavation and repairs, cleaning, specialist cutting works and CCTV inspections.
  • Commercial Entities - As well as the emergency services provided we also undertake on going drain maintenance and cleaning programmes which can be contracted on, whatever period suits your business. (Testimonial)
  • Private customers - 24HR emergency drain cleaning and repairs service. No call out fees are charged and we quote a fixed price for all works undertaken to give you peace of mind. (Testimonial)

    Complaints

    We always endeavor to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

    As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

    In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

    Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partner.

  •